Designing experiences. Delivering impact. Leading change
Senior healthcare and product leader with expertise in product management, customer success, and UX design. Skilled in managing large client portfolios, leading cross-functional teams, and delivering data-driven strategies that drive adoption, retention, and measurable outcomes. Passionate about bridging healthcare, technology, and design to create meaningful impact.
JESSICA MOONEY
M.A. CCC-SLP
01 Key Skills
People
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Comprehensive interviewing
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Rapid trust-building for lasting relationships
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Cross-functional collaboration
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Persuasive communication with leadership & stakeholders
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Presentations at internal, local, state & national levels
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Empathy-driven approach
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Accessibility expertise
Product Management
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Problem recognition & creative solution development
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Project development & end-to-end management
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KPI tracking to drive data-informed decisions and ROI
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Adaptability in ambiguous, changing environments
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Interdisciplinary collaboration for adoption & implementation
Design
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User interviews & research
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Mapping user journeys
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Low- and high-fidelity wireframing & prototyping
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User interaction
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WCAG accessibility standards
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Figma & Adobe Creative Suite
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Electronic Medical Record (EMR) system design
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Mobile and Web design
Onboarding & Education
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Knowledge gap assessment via interviews & data analysis
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Educational material & presentation development
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Presentations at internal, local, state & national levels
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Relationship-building for clear communication & continuous improvement
02 PORTFOLIO
03 Education & Experience
EDUCATION
Masters of Arts: Speech-Language Pathology
2015, University of Central Florida
Bachelors of Science: Communication Sciences and Disorders
2013, University of South Florida
CERTIFICATES
Product Management Certification
In Progress, IBM - Coursera
Customer Relationship Management
2025, Coursera
UX Design Certificate
2025, Google - Coursera
2024 - PRESENT
SHIRLEY RYAN ABILITY LAB
Clinical Design Lead & Product Manager
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Lead product improvement projects through the lifecycle to optimize EMR usability and clinician workflows, leveraging data-driven insights to increase adoption, efficiency, and satisfaction across hospital ecosystem.
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Conduct user research and translate clinician feedback into actionable product requirements, informing roadmap planning and prioritization.
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Partner with engineering, analytics, compliance, and leadership to deliver scalable, cross-functional solutions aligned with organizational goals.
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Develop and execute onboarding, training, and change management strategies to support smooth adoption of new tools and workflows.
2024 - PRESENT
SHIRLEY RYAN ABILITY LAB
Senior Speech-Language Pathologist
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Manage 150–200 clients per year, creating strategic, individualized plans and tracking KPIs to drive outcome-focused improvements.
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Lead cross-functional projects integrating clinical care, technology, and data to optimize workflows, documentation, and team efficiency.
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Mentor clinicians and deliver internal and external training programs, demonstrating stakeholder engagement and executive-level communication.
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Design onboarding programs to accelerate adoption of protocols, tools, and new processes across clinical teams.
2017 - 2018
BROOKS REHABILITATION HOSPTIAL
Clinical Specialist for EMR Rebuild
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Collaborated on EMR system design and implementation, using usability testing and data analysis to drive adoption and improve workflow efficiency.
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Translated user feedback into actionable system updates, balancing user experience with compliance and organizational goals.
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Developed and delivered training and go-live support to ensure engagement and smooth change management across teams.
2016 - 2018
BROOKS REHABILITATION HOSPITAL
Speech-Language Pathologist
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Managed 150–200 patients (clients) per year, creating strategic, individualized plans and tracking KPIs to drive outcome-focused improvements.
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Mentored staff and graduate students in best practices and workflow efficiency, leading process improvement initiatives that enhanced both patient care and team productivity.
