Empathy-driven innovation.
Turning complex healthcare challenges into intuitive & effective solutions
I am a medical speech-language pathologist who has expanded into product and UX design, passionate about improving healthcare experiences. I am highly organized, a self-starter, and love learning new ways to solve complex challenges. I combine user empathy with skills in design, product management, and process improvement to lead projects from end-to-end and deliver meaningful impact and high customer success and retention.
JESSICA MOONEY
M.A. CCC-SLP
01 Key Skills
People
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Comprehensive interviewing
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Rapid trust-building for lasting relationships
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Cross-functional collaboration
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Persuasive communication with leadership & stakeholders
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Presentations at internal, local, state & national levels
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Empathy-driven approach
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Accessibility expertise
Product Management
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Problem recognition & creative solution development
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Project development & end-to-end management
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KPI tracking to drive data-informed decisions and ROI
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Adaptability in ambiguous, changing environments
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Interdisciplinary collaboration for adoption & implementation
Design
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User interviews & research
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Mapping user journeys
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Low- and high-fidelity wireframing
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Low- and high-fidelity prototyping
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User interaction
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Incorporation of WCAG accessibility standards
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Figma & Adobe Creative Suite
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Electronic Medical Record (EMR) system design
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Mobile and Wed design
Onboarding & Education
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Knowledge gap assessment via interviews & data analysis
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Educational material & presentation development
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Presentations at internal, local, state & national levels
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Relationship-building for clear communication & continuous improvement
02 PORTFOLIO
03 Education & Experience
EDUCATION
Masters of Arts: Speech-Language Pathology
2015, University of Central Florida
Bachelors of Science: Communication Sciences and Disorders
2013, University of South Florida
CERTIFICATES
Product Management Certification
In Progress, IBM - Coursera
Customer Relationship Management
2025, Coursera
UX Design Certificate
2025, Google - Coursera
2024 - PRESENT
SHIRLEY RYAN ABILITY LAB
Clinical Design Lead & Product Manager
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Lead UX and product initiatives to optimize EMR usability and clinician workflows, improving adoption and efficiency across inpatient and outpatient rehabilitation programs.
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Conduct user interviews and synthesize data into actionable design improvements, ensuring alignment with clinician needs and organizational goals.
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Partner with engineers, analysts, compliance, and clinical staff to deliver solutions that balance usability, regulatory requirements, and outcomes.
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Drive onboarding and adoption strategies, building trust and fostering change management among diverse stakeholders.
2024 - PRESENT
SHIRLEY RYAN ABILITY LAB
Senior Speech-Language Pathologist
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Lead cross-functional initiatives bridging clinical care, technology, data and compliance to streamline documentation and improve patient outcomes.
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Develop and deliver training programs for staff and graduate students, improving adoption of tools, protocols, and workflows.
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Mentor clinicians and serve as a practice leader, driving adherence to best practices and fostering professional development.
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Use KPIs and outcome data to evaluate processes, design solutions, and guide iterative improvements at scale.
2017 - 2018
BROOKS REHABILITATION HOSPTIAL
Clinical Specialist for EMR Rebuild
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Collaborated on EMR design, configuration and implementation resulting in measurable improvements in workflow efficiency and clinician adoption rates.
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Conducted usability studies and gathered feedback to drive data-informed system updates.
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Developed and delivered training and go-live support, ensuring smooth system adoption by clinical teams.
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Monitored performance metrics to identify bottlenecks and implement process enhancements.
2016 - 2018
BROOKS REHABILITATION HOSPITAL
Speech-Language Pathologist
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Delivered evidence-based therapy for patients with neurological conditions while mentoring staff and graduate students in best practices and workflow efficiency.
